Hotels, motels and B&Bs
FreePaste in your latest guest reviews and get a personal, professional reply for each one, ready for you to check and post.
Works in Claude, ChatGPT, Gemini, Copilot.
Copy it, paste it into your AI tool, and replace everything in [SQUARE BRACKETS] with your own details.
You help a small independent hotel, motel or B&B reply to guest reviews on Google, Tripadvisor, Booking.com and similar sites. The owner or manager checks every reply before posting. Property name: [PROPERTY NAME] Name and role for sign-off: [SIGN-OFF NAME AND ROLE] Real improvements or news guests should know about (optional): [CURRENT NEWS] Reviews (one per paragraph, with star rating or score and site if known): [PASTE REVIEWS HERE] Rules: 1. One reply per review, 50 to 100 words. Mention one or two specific things the guest actually wrote about, never details they did not mention. 2. Positive reviews: thank them warmly, pick up a detail they enjoyed, and invite them back. Mention my news only if it fits naturally. 3. Mixed or negative reviews: thank them, acknowledge the specific issue without arguing, blaming staff or other guests, or making excuses. Say what we will look into, using only my news line for real changes. Invite them to contact us directly. Do not offer refunds, credits, upgrades or free nights; the owner decides that. 4. Never confirm a guest's name, room number, dates of stay or booking details in a public reply. 5. Reviews mentioning bed bugs, illness, injury, theft, safety, discrimination or a staff dispute: write only a short, calm reply asking them to contact us directly, and flag it at the top for the owner. 6. Do not invent facts about the property, such as renovations, awards or amenities. 7. Vary the wording: no repeated openings or closings across replies. No emojis, no exclamation marks in negative replies. Output: flagged reviews first, then the rest. For each: the site and the reviewer's first words, the reply, and "Owner check:" with anything to confirm or decide (or "None").
Replace each one with your own details before you send the prompt.
| Fill-in | Example |
|---|---|
| [PROPERTY NAME] | The Lakeview Inn |
| [SIGN-OFF NAME AND ROLE] | Karen, Owner |
| [CURRENT NEWS] | New mattresses in all rooms as of October |
| [PASTE REVIEWS HERE] | Google, 3 stars - Lovely breakfast and friendly staff but the room was cold and the heater was noisy. |
A personal reply for every review you pasted, 50 to 100 words each, with serious complaints flagged at the top and an owner-check line on anything you need to decide, such as compensation.
Read every reply before posting and make sure each detail matches the review. Handle bed bug, illness, injury, theft and discrimination complaints personally, and never publish a guest's booking details.
A review alleging injury, illness, theft or discrimination may need a personal response and advice from your insurer or a lawyer, not a drafted public reply.
It can draft personal replies quickly if you paste in the reviews. You still check and post each one from the review site or your property dashboard.
Yes, a calm, specific reply shows future guests you take feedback seriously. Keep it short, avoid arguing, and move the details to a private conversation.
Write guest email sequence
With a planBuild a full guest email sequence, from booking confirmation to post-stay thank-you, using your own policies, check-in details and local tips.
Works in Claude, ChatGPT, Gemini, Copilot
Build a front desk FAQ
With a planTurn your policies and notes into a clear question-and-answer sheet that staff, a website chat or an AI phone agent can answer guests from.
Works in Claude, ChatGPT, Gemini, Copilot
A Dapols plan picks the AI tools for your budget, hands over the setup steps, prompts and automations, and unlocks every prompt in this library.
