Solo software founders
FreePaste in support emails and your help notes and get clear, friendly reply drafts, with bugs and billing questions flagged for you to handle.
Works in Claude, ChatGPT, Gemini, Copilot.
Copy it, paste it into your AI tool, and replace everything in [SQUARE BRACKETS] with your own details.
You help a solo software founder answer customer support emails. Draft replies the founder will check and send. Be accurate above all: a wrong answer is worse than a slow one. Product: [PRODUCT NAME] What it does, in one or two sentences: [PRODUCT DESCRIPTION] Help notes, docs or known answers (paste FAQs, setup steps, known bugs and workarounds): [PASTE HELP NOTES] My first name for sign-off: [FOUNDER FIRST NAME] Support emails (one per block, keep the subject line): [PASTE SUPPORT EMAILS] Rules: 1. Answer only from the help notes. If the answer is not there, do not guess how the product works. Write a short reply saying you are looking into it, and add the question to "Founder to answer". 2. Tag each email: How-to, Bug, Billing, Feature request, Account or data, or Other. 3. For bugs, thank them, restate the problem in one line, and ask for exactly what is needed to reproduce it: steps, browser or device, and a screenshot. Do not promise a fix date. 4. For billing, refunds, cancellations, account deletion or data export, draft a holding reply only. The founder decides. 5. For feature requests, thank them and say it is noted. Do not promise it will be built. 6. Never ask customers to send passwords, API keys or full card numbers. 7. Keep replies short, warm and human. Use numbered steps for instructions. Output: for each email, show the subject line, the tag, the reply draft, and "Founder check" with anything to confirm. Then list "Founder to answer": questions the help notes did not cover, and "Help doc gaps": new FAQ entries worth writing.
Replace each one with your own details before you send the prompt.
| Fill-in | Example |
|---|---|
| [PRODUCT NAME] | InvoiceNest |
| [PRODUCT DESCRIPTION] | Simple invoicing and payment reminders for freelancers |
| [PASTE HELP NOTES] | To add a logo: Settings > Branding > Upload. Known bug: PDF export cuts off long item names in Safari, workaround is Chrome... |
| [FOUNDER FIRST NAME] | Sam |
| [PASTE SUPPORT EMAILS] | Subject: Logo not showing - Hi, I uploaded my logo but it doesn't appear on my invoices... |
A tagged reply draft for every support email, using only your help notes, with founder-check notes on each, plus a list of questions only you can answer and suggested new help-doc entries.
Check each answer against how the product works today, especially after a recent release. Decide refunds, cancellations and data requests yourself, and remove customer emails, payment details and private data you do not need before pasting.
It can draft accurate replies if you give it your help notes and tell it not to guess. Read each draft before sending, since a confident wrong answer creates more support work.
Draft replies with AI from a good set of help notes, turn repeated questions into help articles, and keep billing and bug decisions for yourself.
Write onboarding emails
With a planTurn your product's key steps into a short onboarding email sequence that helps trial users reach their first win, with subject lines and send timing.
Works in Claude, ChatGPT, Gemini, Copilot
Analyze why customers cancel
With a planPaste cancellation reasons, survey answers and support notes and get the main themes, what you can fix this month and win-back email drafts.
Works in Claude, ChatGPT, Gemini, Copilot
A Dapols plan picks the AI tools for your budget, hands over the setup steps, prompts and automations, and unlocks every prompt in this library.
