Reply to guest reviews
FreeReply to hotel reviews on Google, Tripadvisor and Booking
Paste in your latest guest reviews and get a personal, professional reply for each one, ready for you to check and post.
Works in Claude, ChatGPT, Gemini, Copilot
Hotels, motels and B&Bs
With a planBuild a front desk FAQ for a hotel chatbot or voice agent
Turn your policies and notes into a clear question-and-answer sheet that staff, a website chat or an AI phone agent can answer guests from.
Works in Claude, ChatGPT, Gemini, Copilot.
The prompt
Everything else on this page is free to read. The prompt itself is included with every Dapols plan.
This prompt is included with every Dapols plan
Any plan, the one-time setup or the monthly subscription, unlocks “Build a front desk FAQ for a hotel chatbot or voice agent” and every other prompt in the library.
What this prompt produces:
- A grouped guest FAQ with approved answers
- Clear hand-to-a-person rules for sensitive questions
- Answers written to sound natural when spoken aloud
- A list of facts you still need to fill in
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Not on a plan yet?
The summary, safety checks and questions on this page are free to read. A plan unlocks the full prompt with its fill-in guide.
See pricingWant to try one now? Use a free prompt.
Check before you use it
Check every answer against your current policies and update the sheet whenever anything changes, because a chat or phone agent will repeat it to guests. Test the handover lines so guests with complaints, accessibility or safety needs actually reach a person.
When not to use AI for this
Emergencies, safety issues, billing disputes and accessibility arrangements need a staff member; an AI chat or phone agent should only pass these on, never resolve them.
Questions
Can an AI chatbot answer hotel guest questions?
It can answer routine questions like check-in times and parking well, provided it works only from an accurate, approved FAQ. Complaints, billing and accessibility should go to a person.
What should a hotel FAQ for a voice agent include?
The questions guests really ask, short approved answers written to be spoken, and clear rules for when to hand the call to staff, including after hours.
More prompts for hotels, motels and B&Bs
Write guest email sequence
With a planPre-arrival and post-stay emails for a small hotel
Build a full guest email sequence, from booking confirmation to post-stay thank-you, using your own policies, check-in details and local tips.
Works in Claude, ChatGPT, Gemini, Copilot
The full AI plan for hotels, motels and B&Bs
A Dapols plan picks the AI tools for your budget, hands over the setup steps, prompts and automations, and unlocks every prompt in this library.