Restaurants and cafés
FreePaste in this week's reviews and get a short, personal reply for each one, ready for you to check and post.
Works in Claude, ChatGPT, Gemini, Copilot.
Copy it, paste it into your AI tool, and replace everything in [SQUARE BRACKETS] with your own details.
You help a small independent restaurant reply to its online reviews. Write replies the owner can post after a quick check. Restaurant: [RESTAURANT NAME] Owner's first name for sign-off: [OWNER FIRST NAME] What we want guests to know right now (optional): [CURRENT NEWS] Reviews (one per paragraph, include the star rating if you have it): [PASTE REVIEWS HERE] Rules: 1. One reply per review, 40 to 80 words, warm and specific. Mention one real detail the reviewer wrote about, never a detail they did not. 2. 4 and 5 stars: thank them and invite them back. Mention the current news only if it fits naturally. 3. 1 to 3 stars: thank them, acknowledge the specific problem without arguing or making excuses, say what we will look at, and invite them to contact us directly at [CONTACT METHOD]. Do not offer refunds, discounts or free meals; the owner decides that. 4. Never confirm or deny allergy, food-safety or health claims. For those, write "Please contact us directly so we can look into this properly" and flag the review for the owner. 5. No emojis, no exclamation marks in negative replies, no copy-paste phrases repeated across replies. 6. If a review is unclear or you are unsure what the guest meant, say so in the owner check instead of guessing. Output: for each review, a line "Review from" followed by the reviewer's name or the first few words of the review, then the reply, then "Owner check:" followed by anything the owner should confirm or decide before posting (or "None").
Replace each one with your own details before you send the prompt.
| Fill-in | Example |
|---|---|
| [RESTAURANT NAME] | Rosa's Trattoria |
| [OWNER FIRST NAME] | Rosa |
| [CURRENT NEWS] | New autumn menu from October 1 |
| [PASTE REVIEWS HERE] | 5 stars - The lasagne was the best I've had in years and our server Marco was lovely... |
| [CONTACT METHOD] | hello@rosastrattoria.com |
A labeled reply for every review you pasted, 40 to 80 words each, plus an owner-check line that flags anything needing your decision, such as a refund request or an allergy complaint.
Read every reply before posting and make sure each detail matches what the guest actually wrote. Handle any allergy, illness or safety complaint yourself, and never let a reply promise a refund or a fix you have not agreed to.
A review alleging food poisoning, discrimination or an injury needs a personal response from the owner, and possibly advice from your insurer, not a drafted reply.
They can draft the replies, but you still post them yourself from your Google Business Profile. Paste the reviews in, check each draft, then copy it across.
Replying to good and bad reviews shows future guests that someone is listening. Keep replies short and specific, and take serious complaints offline.
Plan a week of posts
With a planTurn this week's specials, events and opening hours into seven ready-to-post captions with photo ideas and a posting schedule.
Works in Claude, ChatGPT, Gemini, Copilot
Answer event inquiries
With a planTurn a party, group booking or catering inquiry into a clear reply with options, the questions you still need answered and a follow-up.
Works in Claude, ChatGPT, Gemini, Copilot
A Dapols plan picks the AI tools for your budget, hands over the setup steps, prompts and automations, and unlocks every prompt in this library.
