How is Intercom Fin priced?

Fin is billed per resolved outcome, on top of the seat price on Intercom plans. It can also be bought standalone on top of another helpdesk with no seats.

Can I use Fin with a helpdesk other than Intercom?

Yes. Intercom sells the Fin AI Agent standalone to run on top of an existing helpdesk.

Customer support AI

Intercom Fin pricing

Intercom Fin starts at $29/mo on the Essential plan; there is no free plan. Checked Nov 10, 2026 against the official pricing page.

AI customer support agent that resolves common questions automatically.

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Our take

Score 3.5 out of 5How we score

Fin is Intercom's AI support agent, billed per resolved conversation on top of helpdesk seats. It can take a real share of repetitive tickets off a small team, but the outcome pricing needs a volume estimate before you commit.

Plans and prices

New customers save 35% on seat price (e.g. Essential shown as $19/seat/mo, struck through from $29); separately 'Startups get 93% off' via the Early Stage program

Intercom Fin plans, checked Nov 10, 2026. Official pricing page Prices are indicative and may change. Always confirm on the provider's site.
Plan	Price	What you get
EssentialOur pick	$29/mo$0.99 per Fin AI Agent outcome on top of seat price; 50-outcome monthly minimum commitment; new-customer promo price shown as $19/seat/mo	For individuals/startups/small businesses Fin AI Agent for service/sales/ecommerce Messenger Shared inbox & ticketing Public help center
Advanced	$85/mo$0.99 per Fin AI Agent outcome on top of seat price	Includes 20 free Lite seats Multiple team inboxes Workflows automation builder Round robin assignment Private & multilingual help center
Expert	$132/mo$0.99 per Fin AI Agent outcome on top of seat price	Includes 50 free Lite seats SSO & identity management HIPAA support SLAs Multibrand Messenger/Help Center
Fin AI Agent (standalone)	Usage-based$0.99 per Fin outcome, no seats required	Works on top of an existing helpdesk Set up in under an hour Answers email/chat/phone Customizable tone Hands off to human agents

Pick this tier: Essential

Essential includes Fin, the messenger, a shared inbox and a help centre, which is the full setup a small business needs. Use the standalone Fin agent if you keep your current helpdesk.

What works

Resolves common questions across chat, email and phone
Billed per resolved outcome, not per message
Can run on top of an existing helpdesk without Intercom seats
Startup program with a large discount

What to watch

Seat price and per-outcome fees stack up
Essential has a monthly minimum number of outcomes
Needs a good help centre to answer well

Skip it if

You handle only a few support conversations a week
You have no help-centre content for the agent to draw on
You need a fixed monthly support cost

Best for

Reply to customers fasterSave admin time

Works with

SlackHubSpot

Appears in these plans

Intercom Fin pricing questions

How much does Intercom Fin cost in 2026?: Intercom Fin starts at $29/mo on the Essential plan; there is no free plan. Checked Nov 10, 2026 against the official pricing page.
How is Intercom Fin priced?: Fin is billed per resolved outcome, on top of the seat price on Intercom plans. It can also be bought standalone on top of another helpdesk with no seats.
Can I use Fin with a helpdesk other than Intercom?: Yes. Intercom sells the Fin AI Agent standalone to run on top of an existing helpdesk.

Reviewed Sep 11, 2026 by the Dapols team. Report a price change

Our evidence on this tool

Catalog status: Recommended — can be a primary pick in a plan
Price last checked: Nov 10, 2026
Evidence confidence: Medium — verified, but the vendor changes plans often

Re-checked in batches. We date every check and never take payment for placement. How we rank tools

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