Yes. The free plan includes live chat, ticketing and a small monthly number of billable conversations, but no Lyro AI conversations.

Lyro is Tidio's AI agent that answers customer questions automatically. Its conversations are counted separately from human chats.

Tidio pricing

Free plan

Tidio has a free plan, and paid plans start at $29/mo on Starter. Checked Nov 10, 2026 against the official pricing page.

Affordable AI chatbot and live chat for small businesses and stores.

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Our take

Score 3.5 out of 5How we score

Tidio is an affordable live chat and AI chatbot for small online stores and service businesses. The free plan covers a low-traffic site; paid plans scale by the number of conversations, so check your monthly volume first.

Plans and prices

7-day free trial, no card required; annual billing = 2 months free

Tidio plans, checked Nov 10, 2026. Official pricing page Prices are indicative and may change. Always confirm on the provider's site.
Plan	Price	What you get
Free	Free	50 billable conversations/mo, 50 Lyro AI conversations (lifetime), 100 Flows visitors/mo Live chat & ticketing Live visitor list Basic analytics Operating hours
StarterOur pick	$29/moor $290/yr$24.17/mo billed annually; from 100 billable conversations/mo	100 billable conversations/mo Live chat & ticketing Live visitors list Basic analytics Operating hours
Growth	$59/moor $590/yrFrom $49.17/mo annually; scales from 250 conversations	From 250 billable conversations/mo Advanced analytics User permissions Automatic chat assignment Macros
Plus	$300/moBase $300/mo plus pay-as-you-go usage rates for AI and human conversations	Custom conversations & seats Departments Custom branding Dedicated CSM Ticketing automations

Pick this tier: Starter

Starter adds enough conversations and a first allowance of Lyro AI chats for a small store. Move to Growth for analytics and routing.

What works

Free plan with live chat and ticketing
Lyro AI answers common questions
Priced by conversations, which suits small sites
Annual billing gives two months free

What to watch

Lyro AI conversations are limited on lower plans
Costs rise with conversation volume
Plus adds a significant base fee

Skip it if

Your site gets very little chat traffic, where Free is enough
You need a full helpdesk across email, phone and chat
You handle high conversation volume at low margin

Best for

Reply to customers fasterGet more leads

Works with

ShopifyWordPress

Appears in these plans

Tidio pricing questions

How much does Tidio cost in 2026?: Tidio has a free plan, and paid plans start at $29/mo on Starter. Checked Nov 10, 2026 against the official pricing page.
Is Tidio free?: Yes. The free plan includes live chat, ticketing and a small monthly number of billable conversations, but no Lyro AI conversations.
What is Lyro?: Lyro is Tidio's AI agent that answers customer questions automatically. Its conversations are counted separately from human chats.

Reviewed Sep 11, 2026 by the Dapols team. Report a price change

Our evidence on this tool

Catalog status: Recommended — can be a primary pick in a plan
Price last checked: Nov 10, 2026
Evidence confidence: Medium — verified, but the vendor changes plans often

Re-checked in batches. We date every check and never take payment for placement. How we rank tools

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